Privacy Policy

PRIVACY POLICY Updated on 19-03-2025

Premier Pets Palace ("we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Premier Pets Palace.

This privacy policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application Premier Pets Palace. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

DEFINITIONS AND KEY TERMS

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to FBN Sales Limited, registered in Hong Kong, responsible for your information under this privacy policy.
  • Country: Where Premier Pets Palace operates, in this case, the United Kingdom (UK).
  • Customer: Refers to the company, organization, or person that signs up to use the Premier Pets Palace Service to manage relationships with consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Premier Pets Palace and use the services.
  • IP address: A number assigned to each device connected to the Internet, which can be used to identify the location from which a device is connecting to the internet.
  • Personal Data: Any information that allows for the identification of a natural person, directly or indirectly.
  • Service: Refers to the services provided by Premier Pets Palace as described in the relative terms and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you.
  • Website: Premier Pets Palace, which can be accessed via this URL: https://premierpetspalace.co.uk
  • You: A person or entity that is registered with Premier Pets Palace to use the Services.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you:

  • Visit our website
  • Register on our site
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form

This information may include:

  • Name / Username
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Billing addresses

HOW DO WE USE THE INFORMATION WE COLLECT?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience and better respond to your individual needs.
  • To improve our website based on the information and feedback we receive from you.
  • To improve customer service and support needs.
  • To process transactions securely.
  • To administer contests, promotions, surveys, or other site features.
  • To send periodic emails regarding orders or promotional offers.

WHEN DOES PREMIER PETS PALACE USE CUSTOMER INFORMATION FROM THIRD PARTIES?

We receive some information from third parties when you contact us or show interest in becoming a Premier Pets Palace customer. This may include fraud detection services and publicly available data on social media platforms.

DO WE SHARE THE INFORMATION WE COLLECT WITH THIRD PARTIES?

We may share the information we collect, both personal and non-personal, with:

  • Advertisers, contest sponsors, promotional and marketing partners.
  • Our affiliated companies and business partners.
  • Trusted third-party service providers, including shipping, payment processing, and email management services.
  • Government or law enforcement officials when legally required.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures:

  • Secure Socket Layer (SSL) encryption.
  • Restricted access to personal information.
  • Encrypted payment transactions.

However, while we use reasonable measures to protect your personal information, we cannot guarantee absolute security.

COOKIES

We use cookies to enhance website performance and functionality. You can manage or disable cookies through your browser settings, but doing so may limit certain functionalities.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

CHANGES TO OUR PRIVACY POLICY

We may update this policy as necessary. Any changes will be posted on this page, and we will notify users where applicable.

CONTACT US

If you have any questions regarding this Privacy Policy, you can contact us via:

COMPANY INFORMATION: